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Contact Us

 

Contact for Yucca Bird Toy Parts

yucca@flyingsouth.com

 

 

Contact for all order inquires 

sales@flyingsouth.com

billing@flyingsouth.com

 

 

Contact the Chief Executive Officer

jamie@flyingsouth.com

 

Contact the Creative Director

danielle@flyingsouth.com

 

 

Join our mailing list and learn about special events and savings!

mailinglist@flyingsouth.com 

 

 

 

About Us
 

Flying South has been in business since 2003.  Flying South opened the business in New York City after inventing, The Adventure Pack Bird Carrier Backpack.  

 

Flying South provides quality Yucca Bird Toy Parts to other bird toy makers, wholesalers and to the public.  All of the products made by Flying South are made of high quality bird safe products.



The picture above is our parrot, Orion.  She is part of our family and travels everywhere with us.  This picture is taken in front of a Joshua Tree in the desert.  She has happily traveled thousands of miles with us in her Adventure Pack.


Our goal is to create bird toys that stimulate a birds natural ability to play and forage.  Captive birds need to feel happy and having natural bird safe products to shred and play with, help them thrive in happiness. 

                             No Return Policy

 

Why do you not have a Return Policy?

 

Our return policies must be strict in order to protect our customers from receiving products which have been used by another bird. Certain avian disease can be spread through infection of toys or other objects. The health of all birds is important to us. Thank you for understanding.

 

 

                                    DAMAGED ITEMS


What if my item is delivered broken or damaged?

If an item is delivered broken or damaged, we must place a Claim with the shipping company.  Please hold on to the product and ALL PACKING MATERIALS, so the shipping company can come back and inspect it. After the inspection, they MAY take the product. In this case, we will send  you a new one. If they do not take the product, you will either  keep it or send it back, based on the situation.  New product will be shipped to you promptly once the claim has been processed properly. 



What is a Claim and why do you have to place one?
A Claim is filed with the shipping company. They return to the shipping location to examine the package for two reasons:
1. To examine the product that was damaged
2. To determine if the damage was their fault or if it was our fault due to in proper packaging. (This is why it is extremely important to keep the box and all packing materials.)

If they determine it was their fault, the shipping company then processes the Claim and reimburses us for the cost of the product.  99% of the time, this is the case. Unless you do not keep the packing materials.

 


What happens if I do not keep the box and packing materials?

If you do not keep the box and packing materials and the claim cannot be processed, you are responsible for the cost of the item.  If you need a new item, it will be shipped to you after payment has been received.