No Return Policy
Why do you not have a Return Policy?
Our return policies must be strict in order to protect our customers from receiving products which have been used by another bird. Certain avian disease can be spread through infection of toys or other objects. The health of all birds is important to us. Thank you for understanding.
DAMAGED ITEMS
What if my item is delivered broken or damaged?
If an item is delivered broken or damaged, we must place a Claim with the shipping company. Please hold on to the product and ALL PACKING MATERIALS, so the shipping company can come back and inspect it. After the inspection, they MAY take the product. In this case, we will send you a new one. If they do not take the product, you will either keep it or send it back, based on the situation. New product will be shipped to you promptly once the claim has been processed properly.
What is a Claim and why do you have to place one?
A Claim is filed with the shipping company. They return to the shipping location to examine the package for two reasons:
1. To examine the product that was damaged
2. To determine if the damage was their fault or if it was our fault due to in proper packaging. (This is why it is extremely important to keep the box and all packing materials.)
If they determine it was their fault, the shipping company then processes the Claim and reimburses us for the cost of the product. 99% of the time, this is the case. Unless you do not keep the packing materials.
What happens if I do not keep the box and packing materials?
If you do not keep the box and packing materials and the claim cannot be processed, you are responsible for the cost of the item. If you need a new item, it will be shipped to you after payment has been received.
